Return Policy

Boots on the Trail — Merchandise Return Policy

Returns & Exchanges

  • Items may be returned or exchanged within 30 days of purchase.

  • Items must be unused, unworn, and in original condition with tags attached.

  • Proof of purchase (order confirmation, receipt, or event record) is required.

Non-Returnable Items

  • Custom or personalized items (e.g., name-printed gear)

  • Items marked final sale

Defective or Damaged Items

  • Contact us within 14 days of delivery/pickup for a free replacement or full refund, including any shipping costs.

How to Start a Return

  • Email info@bootsonthetrail.org with your order number (or event/date of purchase) and reason for return.

  • We aim to respond within 3 business days.

  • We'll send you a prepaid return label — BOTT covers all return shipping costs.

  • Mail returns to: 4 Lamar Drive, Athens, OH 45701

  • For items purchased in person at an event, you can also return by mail using the same process, or hand it off at a future BOTT event if that's easier.

Shipping & Refunds

  • Original shipping is a flat $5 and is non-refundable, except in cases of defect/damage or our error.

  • Return shipping is free — BOTT provides a prepaid label.

  • Refunds go to the original payment method within 5–10 business days of us receiving the returned item.

Exchanges

  • Note your preferred size/color/item when requesting the return. We'll ship the replacement using the same $5 flat shipping rate, once the original item is received.